24-hour Outpatient Service
|24-hour Outpatient Service |
The Outpatient Department (OPD) is a centre for post-graduate training of doctors in Family Medicine accredited and recognised by the Hong Kong College of Family Medicine. The Family Medicine and Primary Care Centre has been established to provide quality services to our patients. Experienced doctors of various specialties, including Orthopaedics, Surgery, Ophthalmology, Plastic & Reconstructive Surgery, Cardiology and Obstetrics & Gynaecology can be accessed 24 hours a day for consultation. If consultation of specialists is needed outside service hours, it can be referred by Resident Medical Officers of the OPD.
The OPD is designed for the maximum comfort and privacy of patients in the course of consultation. The OPD provides a 24-hour service with three to six doctors available at busy hours at night and on public holidays so as to shorten the waiting time.
Fully Equipped and Thoughtfully Designed
How Do You Consult a Doctor?
|Step 1||Preliminary Influenza Assessment|
All patients will have their body temperature checked. They will also need to fill the "Influenza H1/ H5 Assessment Form". Those with compatible clinical features and epidemiological links would receive clinical management as instructed by the government.
Every patient should get a numbered ticket on the reception desk. The reception staff will proceed to registration in numerical order. Hong Kong Identity Card, birth certificate or valid travel document should be presented.
|Step 3||Patient Pass|
During registration, each is given a Patient Pass that includes his/ her basic information including name, gender and the first three digits of his/ her Hong Kong Identity Card number. Patients are required to present the Pass before any procedures, such as assessment, consultation and collection of medicine. This allows our staff members to verify the identity of patients.
|Step 4||Preliminary Assessment by Nurse|
Nurses will carry out a preliminary assessment of the patient's condition. Patients will have their vital signs such as blood pressure, pulse rate and temperature checked.
|Step 5||Waiting for Consultation|
Before consultation, patients will stay in the waiting area opposite to the Nurses Station.
As arranged by our nurses, patients are ushered into the consultation room to see the doctors.
|Step 7||Special Conditions|
In case of emergency, such as accidental injury, burn and fracture, consultation will be carried out in the treatment room as arranged by our nurses.
If investigations such as X-Ray or blood tests are needed, patients will be sent to the respective departments for the procedure as arranged by our nurses.
Injections are carried out in the injection room.
|Step 10||Payment & Medicine Collection|
After consultation, patients who need medications are directed to the waiting area opposite to the pharmacy. The pharmacy is where patients make payment for the consultation and medication. It is also where they collect their medicines. Our staff at the pharmacy will explain to patients on the medication directions and the side effects of the medicines if there is any.
|Travel Health Advice|
Travelling should be an enjoyable experience, and nothing is more miserable than getting sick while sightseeing overseas. The difference between enjoyment and misery is just a little preparation before travel.
According to a local survey, around 7-41% of Hong Kong resident travellers experienced health-related problems during travel or after return. Three-fifths of the health-related problems, such as diarrhoea, abdominal pain and nausea, are preventable. As the old saying goes, prevention is better than cure. To minimise risk of infection during travelling, nothing is more crucial than taking appropriate measures in personal, food and environmental hygiene.
Travellers are advised to make appointment for a basic body check-up with their Family Physicians or Travel Health Centres 4 to 6 weeks before travel. Medical advice should be sought regarding necessary vaccinations or prophylaxes. Moreover, if symptoms like fever, persistent diarrhoea, vomiting, jaundice, urinary disturbances and skin problems occur within 3 months after return, medical advice should be solicited.
Travellers can receive a one-stop service of body check-up, vaccination administration and prescriptions at the Outpatient Department.
Please note that vaccinations against Japanese Encephalitis (JE), Cholera, Plague and Yellow Fever are not available in the Hospital. Our Resident Medical Officers may refer those who need certain vaccinations to other specialised centres.