Patient Handbook

Patient Handbook - Others



Others

Laundry
No laundry is permitted in the wards.

Telephone Service
Dial "9" for outside line.
Dial "0" for operator.
There is a service charge for International Direct Dialling (IDD) Service in addition to the IDD charges. Please contact your ward nurse for details.

Internet
Free wireless internet access is available in most areas of the Hospital including all patient wards. Visitors may bring their own laptop computers, PDAs, or other WiFi-capable devices and connect to browse websites, check e-mails, or perform other basic internet tasks while in our facility. Feel free to seek assistance from your ward nurse if you have any question.

Chaplaincy Service
The Chaplaincy Service at our Hospital is provided for free by the Hong Kong Island Private Hospitals Chaplaincy Committee to offer counselling and assistance to patients and their relatives. The Chaplain’s office is located on the 8/F of Li Shu Fan Block. If you need the service, please contact your ward nurse.

A service is held every Sundays at 2:00 p.m. in the Chapel on the 7/F of Li Shu Fan Block. Patients, their relatives and friends are welcome to attend.

Gifts
All staff members and students are not permitted to solicit gifts or benefits in any form from patients.

Suggestions and Complaints
We welcome suggestions and feedback from patients and relatives to enable us to improve our services. Please make use of our Patient Satisfaction Questionnaire available in the Hospital.

Should you find any of our service not to your satisfaction, you may make a complaint to
(1) The Coordinator or Supervisor of the Ward/Department, or
(2) The Night Supervisor, or
(3) The Hospital Administration during office hours (Tel. 2835 8800)

All complaints will be attended and responded to promptly.

If patients remain dissatisfied with the explanation of the Hospital, they may lodge a complaint to Client Relations Unit of the Department of Health (Tel: 2836 0077).

In the best interest of patients and all others in the Hospital, it is important for peace and quiet to be maintained at all times.

To this end we urge that when there are problems to be settled, these should be conducted courteously and quietly. Please refrain from using strong language. In case of any verbal abuse towards the Hospital staff, the Hospital reserves the right to request the patients or visitors concerned to be transferred to another hospital or leave the Hospital area.