Admission

• Booking 
  Booking for admission must be made through the patient’s attending doctor.
• Identity
  Please bring along your Hong Kong Identity Card/Passport and deposit for registration on admission. Details of guarantor and emergency contact person should also be provided on admission. (Patients under the age of 18 must be accompanied by a parent/guardian, and birth certificate must be provided. We encourage one parent/guardian companion in the Paediatric Ward at all times.)
• Personal Information
  You must provide personal information for registration, including but not limited to residential address (Post Office Box not acceptable), contact number, date of birth, sex, age, nationality, next of kin, guarantor (including Guarantor's residential address and ID/passport number).
• Valuables
  Please do not bring valuables or large sums of money with you as the Hospital is not responsible for any loss or damage of your belongings. Personal electronic safe is provided for safe keeping of patient’s personal belongings. Do not leave your purse, cash, jewellery, watch, personal electronic device/ mobile phone/ computer, etc. unattended at any time.

All attending doctors must be medical practitioners registered with the Medical Council of Hong Kong and have been granted hospital privileges by our Hospital. Professional fees for consultations, surgical operations, anaesthesia, etc. should be arranged between the patient and the attending doctor.

• A deposit is required prior to admission.  
• Hospital charges such as room/bed rate (excluding meals), medicines, meals, Operating Theatre (OT), OT materials, diagnostic examinations (e.g. MRI, CT scan, PET/CT scan, nuclear medicine, X-ray, ultrasound, laboratory tests), radiotherapy, lithotripsy, angiography, physiotherapy, nursing procedures, equipment, medical supplies, doctor’s consultation, etc. are made in accordance with the Hospital’s scales of charges for the particular type of accommodation. The inpatient medicines will be charged at a higher rate than the outpatient medicines. For details, please contact the relevant department. 
  Additional charges will be made for certain services (e.g. OT, MRI, CT scan, cardiac catheterization & intervention, nuclear medicine, lithotripsy, etc.) on public holidays and after working hours. For details, please contact the Accounts Department or the relevant department. 
  Oral medications once dispensed are not returnable. Unopened vials/bottles of medicine for injection may be returned to our Pharmacy for refund if these are discontinued by the attending doctor. However, a 10% dispensing administration charge will be deducted.
• Room/bed charges are based on daily rates. (Meals not included) 
  First 24 hours – (Commencing from registration) any stay for 2 hours or less, a half-day rate will be charged; stay for over 2 hours, a full-day rate will be charged. 
  After 24 hours – Any period less than 12 hours, a half-day rate will be charged; any period over 12 hours, a full-day rate will be charged. 
  Room Transfer – The room/bed rate for the day of transfer will be the total of HALF OF EACH of the daily rates for the respective rooms/beds involved.
• Bed for each additional patient staying in the same private room: One-half of the normal room rate will be charged.
• Patient Companion: 
  An extra bed can be provided after 9:00 p.m. each day and it will be cleared out by 7:00 a.m. on the next day. An extra charge will be made for persons staying in the room after 10:00 p.m regardless of any use of extra bed. 
  Only one person is allowed to accompany each patient in a semi-private room or general ward. 
  The first parent/guardian companion in Paediatric Ward is free of charge. 
  The Hospital does not differentiate the gender of companions. To enhance your personal privacy, you may choose to stay in semi-private ward, private ward or suite.
• The Hospital is not responsible for collection of medical insurance payments for patients except those with the prior approval of the Hospital. Any damage to Hospital property made by the patient, his/her family members or companions shall be charged to the patient’s account.
• The Hospital reserves the right to collect the differences in charges incurred in respect of patients who change their accommodation to a higher grade.
• All charges for room rate, medicines, meals, diagnostic examinations, Operating Theatre, OT materials, medical supplies, equipment, etc. are payable every 5 days (for ICU every 3 days) and full settlement must be made to any outstanding bills before discharge from hospital.
• Payment may be made by cash, cheque drawn on a local bank in Hong Kong (admission deposit paid by cheque must be submitted to us 3 working days prior to admission for clearance), EPS, China UnionPay, VISA/ MASTER/AMERICAN EXPRESS card, WeChat Pay, AliPay or FPS.
• Direct Billing services are also available through local insurers, leading international insurance carriers and third-party administrators.
• Opening hours of the Accounts Department and Cashier: 8:00 a.m. to 9:00 p.m. 
  Patients who have to leave before or after the opening hours should make prior arrangements with the Accounts Department before 9:00 p.m. on the day of intended departure or the day before for the settlement of the account.

• To protect your safety, please do not leave the ward without notifying the ward staff. Otherwise, the Hospital will assume no responsibility for any consequences.
• Please do not use the electricity sockets in ward for private purposes.
• Smoking is strictly prohibited in the Hospital compound.
• Without consent of the Hospital, please do not take photographs, videos or recordings in the hospital.

• Personal Electronic Safe 
  Personal Electronic Safe is available in rooms for patients to lock up their personal belongings with a code.
• IE Buddy Some hospital beds are installed with IE Buddy, a Patient Infotainment Terminal (PIT) that provides clinical information for medical professionals as well as free access for patients to broadband internet, VoIP and various TV channels.
• No laundry is permitted in the wards.

• Private nurses and companions are available for employment and paid by the patient. It may be engaged on application to the Nursing Administration through the Nurse In-charge. For patient staying in Private Room and Suite, the private nurses or companions should not be more than 2 persons at any given time. 

• Duty hours : 

  Day – 8:00 a.m. to 8:00 p.m. 

  Night – 8:00 p.m. to 8:00 a.m.

• Wear a mask at all times within the Hospital premises.
• Always clean your hands with soap and water or an alcohol-based hand rub to maintain hand hygiene.
• Perform hand hygiene before eating and after using the toilet.
• Keep your room tidy and clutter-free for ease of cleaning.
• Patient with suspected or confirmed infectious disease may need to be admitted / transferred to a single / isolation room. Room rate and other hospital fees will be charged according to the new room class.
• The Hospital’s infection control measures and visiting arrangement may change according to the prevailing Hospital's policies or Infectious Disease Response Level announced by the Department of Health.

• The Hospital Canteen is open for visitors and patients. Opening hours : 7:00 a.m. to 9:00 p.m.
• Room service is available 24 hours a day, please refer to ward menu for meal details. All food is prepared upon request. It may take around 50 minutes to prepare and deliver the food to the wards.
• No cooking or heating of food is allowed in the rooms. If needed, the ward attendant will provide assistance.
• No washing of bowls, plates, etc. is allowed in the rooms.
• No food or item with strong smell (e.g. durian) is allowed in the rooms.
• Special diets and dietitian services are available on request.
• Canteen operation restrictions or room service availability will be subject to the prevailing Hospital's policy

Telephone

• Dial “9” for outside line.
• Dial “0” for operator.
• There is a service charge for International Direct Dialling (IDD) Service in addition to the IDD charges. Please contact your ward nurse for details.

Internet 

• Free wireless internet access is available in most areas of the Hospital including all patient wards. Patients may bring their own laptop computers, PDAs, or other WiFi-capable devices

• The Hospital reserves the right to reassign a patient’s accommodation, whenever necessary.
• Patients are asked not to change bed allocation at will within the same grade of accommodation.

• The Chaplaincy Service at our Hospital is provided for free by the Hong Kong Island Private Hospitals Chaplaincy Committee to offer counselling and assistance to patients and their relatives.
• The Chaplain’s office is located on 8/F of Li Shu Fan Block. If you need the service, please contact your ward nurse.

• All staff members and students are not permitted to solicit gifts or benefits in any form from patients.

Inpatient Satisfaction Questionnaire (We welcome any suggestion that will help us serve you better. Please download the Inpatient Patient Satisfaction Questionnaire, complete it and return it to us by email (hospital@hksh.com) or post. Thank you.)